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Plan changes and why merchants make them. Collected from billing events, support chats and emails.
Total feedback
12
Aug 25 – Sep 23
Change vs previous 30 days
−14%
vs 14 in the previous 30 days
Revenue impact
−$245
from 12 entries
Top change
Downgrade
5 of 12 (42%)
Feedback 12
| Date | Customer | Source | Message | Change | Plan | Revenue impact |
|---|---|---|---|---|---|---|
| Sep 2311:08 | hello@lumencandles.columencandles | Downgrading to Starter until the holiday season. | Downgrade | Pro | −$20.00 | |
| Sep 2308:51 | shop@birchandbloom.combirchandbloom | Chat | We don’t need the analytics add-on any more, only bundles. | Downgrade | Pro | −$20.00 |
| Sep 2216:40 | team@oakandember.comoakandember | In-app | Upgrading so we can run bundles on the whole catalog. | Upgrade | Starter | $20.00 |
| Sep 2210:02 | info@saltandsage.storesaltandsage | Survey | Traffic is slow in autumn, pausing until November. | Pause | Starter | −$29.00 |
| Sep 2119:33 | orders@peakgear.copeakgear | Pro is more than we use. Starter covers our two bundles. | Downgrade | Pro | −$20.00 | |
| Sep 2013:15 | admin@quietcorner.shopquietcorner | Chat | Cancelling for now, we’re moving to a different platform. | Cancel | Starter | −$29.00 |
| Sep 1909:47 | hi@goldenhourprints.comgoldenhourprints | Survey | Downgrading after the summer sale ended. | Downgrade | Pro | −$20.00 |
| Sep 1717:22 | care@tidewaterco.comtidewaterco | Moving to Pro for the checkout upsells. | Upgrade | Starter | $20.00 | |
| Sep 1512:09 | store@maplelanekids.commaplelanekids | In-app | Cancelling, the price went up and we only use one feature. | Cancel | Pro | −$49.00 |